I went to ikea’s website, carefully selected specific sizes and shades of furniture, and checked out. I chose the delivery option due to the fact that my small children will not wear masks, and we decided to avoid large crowds. The total was nearly $2,500 charged to my card. IKEA gave me an “estimated date of arrival”, and the time frame (between 9am-9pm.) Since my order needed to be signed for and I live in an apartment, I wanted to be sure I was home during the delivery. On the date listed, I waited all day for the delivery, which never arrived. One week later, there was no change to the estimated delivery date (it was in the past). After calling customer service pressing all possible prompts, I was transferred to a customer service agent. I’ve never received such lack of care and help on a customer service call. The woman told me the date is just an estimate, not accurate. And that in fact my order was sitting in the warehouse still. I asked her for an updated delivery date, and she said she didn’t know. IKEA charged me nearly $2,500 and my furniture was sitting in a warehouse with no delivery date in sight. Not even another “estimate”. This is unacceptable! After 3 weeks I receive an email stating my order has been CANCELLED. My cart and history in my account wiped clear. Every item I carefully selected, IKEA deleted. The email said that the $2,500 would be refunded in about two weeks. That’s over a month. No money, no furniture, no communication, no updates. I’m beyond disappointed with this company. How come other giants like Walmart and target are able to keep up with supply and demand just fine and IKEA just falls apart?!