I am reviewing Ikea Draper UT only and the only reason I am giving giving them 2 stars is because of their wonderful employees. Otherwise it would be no stars if I could do that. All the employees were very good and I have no complaint with them. Apparently they have a robotic device that retrieves items from the warehouse instead of the customer getting it off the shelves. Draper is the only Ikea with this robot. If you choose an item that doesn't identify where you pick it up you have to wait in line to get an order number to take with you to check out. After you pay for it you wait in a line for the robot to retrieve it. Well we waited from 12:35 to 1:26! The robot was broken which we were told happens on a daily basis, making employees deal with us customers that can wait for long periods of time. This was after waiting in line to get in, then waiting in the checkout line for about 15-20 minutes. Both of those lines didn't bother me. This store was the testing ground for the robot, and from what was explained to me Ikea refuses to get rid of it and can't fix it because those who installed and should be maintaining it are now gone. The item I bought did not fit so I had to return it. Went to the returns desk, waited for about 5 minutes, was then told I had to go outside and wait in line to get a number. Went outside, waited about 15 minutes, when I got closer to the front of the line I heard the employees calling out names. What I never saw or knew was that you had to use a bar code or a text to get a number in order to process your return outside then bring a number inside to get a credit or your money back. A number of people did the same thing I did waiting in line without knowing about the bar code/text. Again the employees were very good, these ridiculous procedures are not their fault and they seem to handle upset customers very well. I guess they have lots of practice. I really like Ikea but this experience will make me question whether to shop there again and I will definitely not buy an item that uses the robot to retrieve it.