It's rare that I've had a customer service experience as bad as Ikea's. I used to work in customer support and understand how customers should be treated. The automated menu is infuriating because it does not put you in queue if no one is available, but puts you back in the main menu. I talked to the operator to have her transfer me to the correct department, and she gruffly asked for the department I wished to reach, then barely allowed me to finish speaking before she put me on hold again. Ikea needs some serious help in the customer service department.
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