The short version is I first tried to place an order about 5 months ago and the computer program wasn't working properly, with availability varying from moment to moment, and so I called customer service directly. After 30+ minute I finally got through and spent the next hour with the rep who kept thinking they could get the items I requested, but every single attempt failed, and so in the end they recommended I try again in 2 weeks, which I kept on doing over the course of ~2 months. Finally, the items showed as available for delivery, and so I place the $1,700 order and scheduled the earliest delivery date that was 12 days out. I was informed that the delivery company would contact me and provide updates on the status of the delivery, which they did using an app that showed how the process was proceeding. I took off from work on the day of stated delivery, was given a 9am-9pm delivery window, and in the morning the app showed everything was set, but just not out for delivery, so I waited until 7pm and called the freight company and was informed that I needed to wait until 9pm. Well the delivery wasn’t made, so again I checked the app the next morning and it showed it was out for delivery, so I took another day off, but since I am here writing this highly negative review, you can surmise it never showed up. This was particularly upsetting as most of the items were for my 84 year old dad, who ended up sleeping on an air mattress for an evening as we dissembled his bed after we saw the order was out for delivery, and naturally he was quite disappointed it never showed up. What followed were hours of unproductive phone calls over days, where the freight company blamed IKEA for not releasing their “hard hold” on the merchandise, who then said I needed to contact IKEA and resolve this, and in return with IKEA claiming the freight company had lost the items in their own warehouse. It is important to realize that both parties expected me to be the intermediary on their behalf in repeated phone call over days, and that each time I had to again contact IKEA the process took hour for each call that did finally connect, with the majority of calls leading one through a voice menu maze, which would then flat out tell you they could not answer your call at this time. Also, they really need to change their on-hold messages, as repeatedly telling the customer how simple and efficient the online ordering process is, and prodding them to go online instead (which gives one no resolution options), is infuriating. After all was said and done I easily spent over 8 hours total between IKEA and their designated freight company, with each blaming the other, only to finally have IKEA admit that it was their fault, and they simply didn’t have the items after all. I said to one of their reps, “I am going to ask to a straightforward question, is there any system in place to inform the customer that their order isn’t actually going to be delivered?”, to which he flatly replied “No”, and I laughed saying, “Well at least that’s an honest answer”. A subsequent interaction was, far worse with a different rep attempting to assign blame on me stating that I should have known that their system sends out an email confirming the order has been successfully processed, to which I pointed out I was also told that the freight company would inform me of delivery status, which they did, resulting in 2 days of lost work. She then continued the cycle of blaming the freight company, without accepting any responsibility of IKEA who of course should be overseeing the entire process involved in making sure their products are actually in stock, and are being actually delivered when their designated freight provider informs the customer of the pending delivery. Also note that the one go to option the reps kept pushing was to just cancel the order, obviously to take this issue off of their plate. So 1.5 months out from the original scheduled delivery date, I have received nothing, not a single item from the order, I have received no notification of status or redelivery scheduling, and I am quite convinced that no one even knows my order exists in the computer system as I have been specifically informed that there is no system in place to inform customers on delivery delays. IKEA is undoubtedly the worst online shopping experience I have ever encountered, with representatives that are functionally incapable of resolution options other than simply canceling the order, who don’t take primary responsibility for their incompetence, and are at times aggressively argumentative.