IKEA CUSTOMER SERVICE IS A JOKE!!!!!!!! I BOUGHT SOME FURNITURE AND ARRANGED FOR THEM TO BE DELIVERED AT HOME. PAID OF COURSE FOR THE DELIVERY. I CONTACTED IKEA TO INFORM THEM IN ADVANCE OF DELIVERY RESTRICTIONS AND THEY REASSURED ME THAT THEY WOULD MAKE THE DELIVERY ON THE DAY BY USING A SMALL VAN SO THAT THEY COULD PARK ON THE SIDE ROAD AND ALSO CARRY THE FURNITURE TO MY FLAT AS I WOULD BE UNABLE TO DO THIS MYSELF DUE TO BEING PREGNANT. THEY REASSURED ME THAT EVERYTHING WAS GOING TO BE ARRANGED AS DISCUSSED. HOWEVER, ON THE DELIVERY DAY IT ONLY TURNED OUT THAT THEY HAD A BIG LORRY INSTEAD AND THEREFORE HAD TO CANCEL THE DELIVERY! I THEN HAD TO SPEAK TO THE DELIVERY DRIVER WHO COULDN'T REALLY SPEAK ENGLISH ENOUGH TO BE ABLE TO PROPERLY COMMUNICATE AND THEY PROMISED ME THEY WOULD COME BACK THE NEXT DAY. UNFORTUNATELY THIS DOES NOT APPEAR TO BE THE CASE AS AFTER SPEAKING TO CUSTOMER SERVICE THEY SAID THEY WOULDN'T BE ABLE TO NOW DELIVER FOR ANOTHER 3 DAYS AND THEY COULDN'T CONFIRM WHEN IT WOULD BE POSSIBLY DONE. THERE WAS NO TEAM LEADER OR MANAGER THAT I COULD SPEAK TO AND THEY COULD NOT GIVE ME A GUARANTEE AS TO WHEN THE DELIVERY WAS GOING TO HAPPEN. I STILL DON'T KNOW. SO WILL HAVE TO NOW STAY AT HOME EVERY DAY WAITING FOR WHEN IKEA WILL DECIDE TO DELIVER MY FURNITURE. IKEA CUSTOMER SERVICE IS SO POOR!!! MY QUESTION IS WHY DO YOU EVEN ASK FOR DELIVERY RESTRICTIONS WHEN NOONE ACTUALLY TAKES ACCOUNT OF THEM???????? DO YOU REALLY EXPECT PEOPLE TO STAY IN ALL WEEK TO WAIT FOR A DELIVERY??????????????? YOUR SERVICE NEEDS TO BE LOOKED AT AND YOU NEED TO HAVE PEOPLE WHO ARE HANDLING CUSTOMERS TO AT LEAST KNOW HOW TO SPEAK ENGLISH AND BE ABLE TO SOLVE THE PROBLEMS YOUR INEFFICIENT SYSTEM ACTUALLY CREATES!!!!!! YOU SHOULD BE ASHAMED!!!!!