Well I have to agree with many of the other reviews I now see here. IKEA takes the prize for the worst customer service experience I have every had. First, I live over one hundred miles from the nearest store in Atlanta. I ordered a replacement cushion for a Poang chair online. The stitching was incorrect (made in China) so per instructions, for $30 I shipped it the the nearest store (Atlanta). I got a form letter back with a store credit receipt, not a credit to my card as requested. After over 2 hours of trying to reach CS, I finally got to their "resolutions dept." They told me I would need to call the store to get that changed. When I did so, I found you have to have a four digit code of the person you wish to speak with to get a human. Of course I did not have one. You may ask, what about contacting CS via email. That is another bad joke. So at this point, I am down the $86 for the cushion, $30 for shipping, and over two hours of my time and frustraction and still no cushion. I dared not ask for an exchange cushion as it was likely to be sewn in the same factory the same way. So, IKEA has gotten my last dollar. If this review discourages a few dozen readers from buying from IKEA then I will have gotten "my pound of flesh". BEWARE. SHOP ELSEWHERE.