An appalling company when it comes to providing after sales service. Via phone, good luck, 1 hour of waiting and you wont get through. Chat? They tell you to go in store. In store? Rude, can't be bothered, lies, absolutely awful levels of skill. It's not even a hard job, but the manager debbie, of their warrington store called me 'mr whatever your name is' because she couldn't be bothered reading my name off the screen 1 ft to her right, so it explains a lot when you wonder how someone struggles to put the right things in a box, a game 2 year olds have been playing for years. They don't care, and are actually quite threatening, when you ask them to provide their obvious lies in writing, and add their name to it so there's some accountability their attitude changes and they will reject it and ask you to leave. Lacking in skill is something I can live with, we all have a lazy day, but lying and being rude, rejecting any form of guilt, even to the point they said 'it could be anyone's fault' when i asked them if they actually though i would have driven to their warehouse and put the wrong item in a box being delivered to me. They are trained to lie, trained to deny responsibility and couldn't' care less about the customer.