I am very disappointed with the service I have received so far. Firstly - order placed and payment entered online. No confirmation email was received. Upon calling the company to chase this, nobody picked up in the morning and when i finally spoke to someone I was told that I would be called back with a new postage quote. No call back occurred so I emailed and was told that the postage was £80 rather than £40 to overseas. You should not allow customers to enter payment information and think they are agreeing to a price/product where the price is not confirmed. The fact that I had to chase this up over the phone also shows a lack of pro-activity to update the customer where your website has mis-quoted! Email communication was brief and did not answer my direct questions. The products have now been shipped to a UK address for £15 where we will forward overseas with parcelforce for £40 - your courrier service is ridiculously overpriced. I have still not received a confirmation email of my order, please send this over as soon as possible. Shambolic service, I will not be using ILGS again if I can avoid it!!