Had a 2 month wait for delivery, very little communication, excuses every time I chased. Tried to cancel order, told me to accept the order as it had left the warehouse when it hadn’t, arrived days later without the complimentary bulbs and arrived damaged. A hassle to return and charged me £20 for the pleasure of it all. No lights, rubbish response from the team of inexperienced customer service people and.... they have now claimed I was abusive to staff ( I assume via email as I’ve never been there) to try to discredit me.
Shame they are so incredibly immature and unprofessional the way they deal with customer issues. Have a look at their ’replies’ to any negative review on Google and you’ll see what I mean.
Not people you ever want to deal with.
Never mind the fact the quality of the product was cheap China rubbish with scrapes, poor fittings and awful colours.! I’d not hang those lights in ANY home of mine!
4 years ago
iLite Lighting has a
3.7
average rating
from
3
reviews
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