The light on my mirror broke. I sent it back to be repaired, which in all fairness, they did. It was slow going, but they did at least repair it. Sadly, the mirror came back to me smashed, and this is where the trouble started. I sent several pictures, as they requested, but for 3 months now, I've been asking for a replacement mirror. Whenever I get a response, all I hear is "it's being investigated" with promises of "swift action", phone calls and "quick resolution". 3 months it has been going on!! So many emails, and still nothing. STAY AWAY FROM THIS COMPANY!!!! THEIR CUSTOMER SERVICE ARE USELESS AND THEY LIE!!!!