I am a single mother, work and go to school at night there is no surprise that I am not able to go to the gym often. So when i go i like to build up a sweat. I enjoyed the first session where they worked with you one on one and explained to you the right position. After that initial class it is all on your own. If you get it great if not then try to keep up. It is very high paced and they do not explain to you the terms they use so you spend the class just looking at what others do. Then when it comes to trying to leave it is the worse. I didn't mind paying for two months due to the thought that I would have time to go but out of those two months i didn't even attend 5 classes which was the trial that I bought. When trying to cancel the owner acted direct and tried to sell me on another deal which I would obviously not be able to attend. They did not say anything and so i left it at that. Come to find out two months after that conversation I got a text saying that I owed for two months and if i wanted to cancel I had to pay around $197 plus the two months with a handwritten note. You should be ashamed of yourself. You pride yourself on customer service and that is the least i got. People pretty much pay for the "free" boxing gloves when trying to cancel. Complete waste of time and money should have read at the reviews before buying.