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Anonymous
The classes were fun, but the support was not there. I went with a friend for the trial period and she had been a lot and knew the instructors so they were super helpful and I thought that it would always be like that. Not so much. After I purchased my 65 class package (which is not the one they want you to buy, but it was what I could afford), I went once a week for 3 months (All my schedule would allow). I may as well have been invisible. The instructors were chatting and helping everyone else, but very rarely came over to help/coach/encourage me. I'd go typically the same days - as my schedule allowed - but was not feeling like I was actually welcome. And then I found out they were never even entering in my classes. When I had reached out at one point to find out about a "challenge" they had (which would've cost an additional $250), it took 4 attempts and the manager contacting me on FB, stating she'll have someone call me, and I found they'd never documented I was there. (In retrospect I should have left it at the 65 classes, but I'm too honest and had them adjust to the correct number.) I always thought I'd go back, after all I spent over $700 on the classes, but I never got over the lack of support. I would see all the interaction in the FB groups, but I got the feeling of if you don't go 3-5 times a week, you're not worth the effort. Then I moved from VA Beach area (where there are 2 locations) to Maine - the nearest location is 3 hrs one way. I get that I signed a contract and paid in full for the classes, but after 2 years and the relocation I decided to ask about selling my classes - I had seen that fairly often on FB. So they told me the only way that would be possible is if I were there in person with the contract in hand to sign it over with the other person - and they don't keep a copy of the contract. Now, I must say, that rubs me the wrong way. If they don't keep the contract, how can they keep my money? And they actually would force me to travel 750 miles for a signature in person? That's insane. The VB area has tons of military, and I know that some had deployed/relocated and weren't forced to go in. It was a massive waste of money, I learned my lesson and I will forever have classes I can't use there, unless I'm travelling near a location, or if some (hopefully supportive) people open a location reasonably near by.
4 years ago
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