A really disappointing experience from a company we have used a number of times in the past. I had a courtesy car that I discovered on leaving home to go to gatwick had a slow puncture - one that was enough to warrant concern. I inflated at the nearest garage and asked the valet driver if they had the means to check the tyre pressure and re inflate before returning the car. He confirmed this could be done. While away, I personally called on the day I was due to depart and spoke to a very nice lady called Caroline who said they had a record and she would get someone to check immediately and again just before midnight when I was due back. When the valet dropped the car back it was at 1.1 bar pressure with the warning light on - about 40% of the pressure it should have been and likely to damage the tyre (which is about £400-500 to replace). The driver just shrugged his shoulders, said “I just deliver them” and left me to it - thank goodness the tyre pump was working at the local garage. What’s more I tried to honestly date my return correctly - expecting I would be out after midnight when my flight landed shortly after 11. The collecting driver told me I had overpaid and I should have put the plane landing time not the time I anticipated collecting the car - but I couldn’t get a refund. Looking at some of the other reviews it looks to me like there are serious culture issues with people that simply don’t care - made worse by people that do seem to care (Caroline) being let down internally. A very disappointing experience all round for someone that has used the company a number of times. Right now I would advise others to consider / research other companies as alternatives.