We rang ten minutes before arriving at the drop off and then arrived at LGW Nth and waited and then rang them and they were another ten minutes. A long wait in the cold and dark. They were not friendly or pleasant as a company on either contacts. Upon return the driver fled fast and I then checked the car - only to find the front wing scraped badly and paint taken off. This was not caused by me. ILMG have been very rude and denied knowledge of an accident. They took photos only when it was in their carpark - after driving it - and claim it was pre-existing damage. It looks like a very new scrape in their photo. They are crooks. They refuse to give any CCTV footage or details of their carpark and drivers. Do not use. They have damaged many others cars, upped mileage yet claim to be within a mile of the airport, from my research, and always use the same denial tactics. I would give them less than one star if possible. Even when they have had no option than to admit they are at fault - read lots of reviews, there are so many - they have dealt with issues in unsatisfactory manner, it seems. Park your own car, pay a bit more and you’ll be far safer - it’s preferable to having stress and hassle (as well as expense) getting your car fixed upon return. A dampener after a good holiday!