Booked a house for a week in Tralee with this company. I knew they had a strict cancellation policy but since I booked last year and had the entire trip planned, I didn't think it would be an issue. Amidst the GLOBAL PANDEMIC that has borders closing, flights being cancelled, social distancing, quarantines and being told BY THE HOMEOWNER HIMSELF NOT TO COME, I cancelled. I cancelled three weeks before my trip and this company DOES NOT CARE. Their cancellation policy doesn't allow for pandemics they say so I am still out 75% of my money. They claim they have refunded part of my money but I havent received it. Will never use this company again and I suggest no one else should either.