My concerns are mostly about the quality of translation; however, the quality of service was poor as well. I provdied two documents. One was very simple, 1 page; yet, mistakes were made. The most concerning one was mispelling my name! The second document had a lot of technical language. The advantage was that this document had a big portion of it in English already. Yet, the translator managed to make a bunch of mistakes simply copying the text. Plus, at some points the translation was totally incoherent as the translator did her job translating word for word from the language that has a totally different structure. I wanted a total refund so that I could subit the job to another organization after which ImmiTranslate disappeared for a week. Lastly, conveniently enough the firm doesn't provide a phone number or any support on their website. I got my translation done in 2 weeks. I would NOT recommend ImmiTranslate to anyone. The name of the "translator" is Maryna Rubynova.