iMove went bankrupt whilst our shipment was midway between the U.K. and Bali and left us in a lurch. Nikki was fantastic to deal with initially and managed to find us packers and a collection date at a last minute’s notice. I wish our expensive sofa was properly padded and then wrapped but it wasn't. The thin wrapping tore and the wood was chipped. Cushions were dirty as other items were just piled on top of them. Bottles with liquids weren't sealed and leaked into other items including the cartons. None of the management including Managing Director, Dawn Deeley cared to notify their customers when they went into liquidation. All our emails went unanswered. We were left in a lurch. We paid for premium end to end service. Their Indonesian agent asked us to fork out for what was owed to them by iMove. We had but no choice to do so - an additional USD 1300 on top of the hefty fee we’d already paid PLUS port charges. We had to specifically inform their Indonesian delivery people that we'd paid for END to END premium packing and unpacking service as they were prepared to just dump all our boxes and leave. It was also an incredibly stressful experience which started well but ended badly. All in all, I would’ve gladly given them 0 out of 5.