Extremely professional! My partner hired imperial pest prevention to get rid of ants that have been extremely obnoxious and would not go away for the life of us. We called a few companies and being that it was Saturday we did not have much luck getting through to other pest control companies. the woman from imperial pest prevention was extremely professional, extremely thorough, and provided us with more than enough information. She was so sweet that even after booking she continued to send us prepwork videos and prep sheets to help us prepare for our service Monday morning. I was extremely impressed by the level of professionalism that I decided to write this review even before having the service done.