My first time ordering with them. They had a pop up appear on their website once I had added items to my cart that I could get a free bath bomb and so I added this to my cart. They were also advertising a 10% discount code for first orders which I added at checkout. I checked out and my order confirmation shows the free bath bomb was included in my order. They then did not send me the bath bomb and when I queried this they said it was because I used a discount code. If a discount code can not be used with the free bath bomb then in my mind, I would not have been able to check out like in every other online store I have ever used. But I could and they just omitted it from order with no communication until I queried it. They are now not replying to my emails so the customer service is extremely unprofessional and disappointing. Very upset as a new customer and can assure you I won't be using them again. PS the wax melts I ordered have absolutely ZERO smell when burning so don't waste your money