Boiler installed Dec 2019, booking them in for the actual installation was a nightmare (that should have been our first clue!) We then called for the installation certificate, to be given the run around- 'email this person'... that person' with no results. Post first national lockdown 2020, we attempted to contact them again, to find they have disappeared off the face off the earth, with a £95 extra for the 10 year service, no comms, and news of them having gone into liquidation! Irresponsible company leadership, lack of integrity- Cowboys! Do not underestimate the impact of this behaviour, spread the word, do not allow others to be out of pocket. Recovering funds from credit card companies can be stressful and time consuming- they knew full well they were going into administration, these decisions are not overnight!