10 years service plan is disappointing Every there is an issue with boiler the company goes back to Valiant Engieers haven’t had the service system flush out which is meant to be part of yearly service and this leads on to boiler clogged up twice now and the after care service is non existence as you are out in hold Just go fir option 1 and you get through in no time as they are only interested in sales and finance deals Same office same number but just put you on hold if you are an existing customer needing support or service I was lead to believe too that it is the best company and 10 year plan was what attracted me I would advice people not to be fooled in the that