I got an installation booked -very aggressive marketing and was told I would need some work done after installation . Paid the deposit of £296 only for the engineer to turn up and state that even before he could attempt to install I would need ...a builder/contractor. as the kitchen ceiling needed to come down and cornices in another room removed . In fact the pre installation prep was quite major . The engineer was annoyed stating that the marketeer were only eager to sign off clients . Now I spoke with them and as a result of the enormous work to be carried out I decided to opt for an electric boiler. I have requested my deposit to be refunded twice by mail since the 12 December 2019 and yet no refund. I am so upset as I usually read reviews before using any company . This one I definitely missed. I want my deposit back