The worst customer service I have experienced bar none. They've been handling a 'no fault claim' on behalf of RAC Insurance regarding my vehicle since 9th Sept. (it's now 12th October). They initially undervalued the vehicle substantially while I was on holiday and emailed me details, which I immediately disputed in writing. I asked that the valuation not be sent to the third-party insurer until I returned, as I would prove that my vehicle could not be replaced for the figure that they gave. They went ahead anyway, and the day I returned I was informed the valuation had been processed. They are a nightmare to get hold of on the phone, so expect to be held in a queue for hours. I got them to up the valuation on my vehicle by 22% after one phone call but they wouldn't budge even after I sent links to similar vehicles for sale at higher prices. I was told that the only way to get this value increased would be to speak to the insurance underwriter, (Ageas - I believe - not RAC, and who I have never had direct dealings with), but that it may delay proceedings and I could lose my excess - which seems like a total fob off, if not an outright lie. Today I received a cheque that was about 70% of the 'agreed' value of my vehicle. I spent an age on hold again only to be told that the third-party insurer had not paid the difference in valuation (because IM Solutions went ahead sent the first valuation even though I rejected it outright), and the salvage value of my car had not been reclaimed yet from the salvage company, and that I could expect two more cheques within the next week or two - unless the third-party insurer disputed their share. I was never informed of any of these circumstances verbally or in writing when dealing with these charlatans. They have been so awful to deal with that I may even enquire of future insurers if they use this company to handle their claims. I'm not even sure who to complain to that might make a difference, as these claim management companies are now used by many insurers, what is one's insurer actually providing by way of a personal service these days? At no point in dealing with IM Solutions have I felt like anything more than a number at best, and at worst I feel like I've been 'had over' by somebody who was actually commissioned by my insurer to work on my behalf.