I have being ordering clothing from Inayah since 2012. I have never had a problem with the quality of the items or any issues when returning items. However recently I returned an item and unfortunately Inayah have not received it, I wish I had paid extra for postage that required a signature. The reason I have rated the service as very poor is that I had to write 6 emails before being told that Inayah had no record of receiving my return and that I had to check the delivery progress with the couriers company. I sent the first email on the 31/10/18 and I was given this response on the 16/11/18. Taking two weeks to give a response to a customer that could have been given in response to the first email that was sent by the customer is very disappointing.