After waiting for a pair of (turned out extremely uncomfortable) boots for 2 long months, I decided to return them as they were impossibly tight and uncomfortable on feet. Little did I know I will have to wait another 3 months (!) for a refund. No kidding, I had to contact their customer services 4 times and chase them for a refund! On what planet is that a "premium class" experience?? They kept saying it will come through, and bla bla bla,for the whole 3 months. And maybe I would still be waiting around, but once I mentioned I'm taking this case to Financial Ombudsman Services, the refund came through the next morning. What a disgrace. Their positive reviews on Trustpilot were bought! Beware!