I am appalled at the poor service received from Khomotjo at Incredible Connection Menlyn. I went in to get a contract phone and was assisted by a friendly and helpful guy called Tony to select a phone. He then referred me to the contracts department where my hellish experience began. Khomotjo advised that because my current number is linked to my husband profile on telkom that he would have to come into the store in order to do the upgrade. she also advised that the store closes at 18:00 This was around 16:00. Much of the time before 16:00 was spent by her calling a colleague for over 30 minutes to get logins to the system. I couldnt understand why only 1 person has logins for a system used by many. I then called my husband and asked him to come to the store. She was fully aware that he was on his way. I had gotten robbed the day before and urgently needed a phone which I explained to Khomotjo. My husband arrived at the store at 17:35 To my shock and absolute disgust, Khomotjo said she will not do the upgrade as the store closes at 18:00 and the upgrade will take too long. I then asked her why she would let me call him, have him drive all the way to the store from Montana, only to give this lousy excuse 25min before the store closes. she blatantly told us the store closes at 18:00 and she had no intention of working even a minute past that time. We left the store at 17:45, shocked ,disappointed and insulted by her behaviour which wasted not only our time but petrol to drive to a store only to be refused assistance 25 min before closing time. The sales guys are very helpful but unfortunately there are proverbial bad apples like Khomotjo that spoil the whole service experience and reputation of Incredible Connection because they want to receive a salary but refuse to put in the work. They wear the uniform of a brand and are ready to tarnish its image. She does not care if the store is profitable or not, she just wants to leave by 18:00 at all costs. I will not be ever returning to that store and will be sure to advise friends and family not to subject themselves to the disrespect we experienced from Incredible Connection.