Bad Service Worst experience ever. We bought a tablet with hard cash money for R1899 from Incredible Connection West Coast Mall Vredenburg Western Cape in September 2023. We were back 4 times to the store regarding problems. Every time it's a different story. On the 5th of January 2024 once again we went back to the store, then they took the tablet to send it away as the tablet is still under guarantee. Once again we were back in the store after two weeks. Danie from Incredible Connection West Coast Mall Vredenburg **** in our faces and said only after 21 days we will hear feedback. On the 24th of January 2024 we were back in the store, then we were informed that the tablet wasn't even send to the supplier, its still in the store unattended to. There after we call Head Office who logged a complaint. Today they tell us they going to refund us. Back in the store I must fill in a form and was informed I have to wait another 15 working days for my money. This is unacceptable, they didn't wait when I paid them, after 23 days of lies I must wait another 15 days. The so called Danie **** in our faces, when I ask him if he still going to tell lies if Incredible Connection closed the Branch due to no service and lies and they don't have jobs anymore he said that is going to happen because they are very quiet. I won't recommend anyone to do business with them. I'm going to take this matter to the ombudsman as well. Reply