Firstly, the young man who helped me at IC Mall of Africa was incredible. Much appreciated. However, the pay station is a shambles of note, truly a mess! Plus, during a busy Friday, that's when it's decided to train new people. Absolutely crazy. I asked for a simple favour as my 80-year-old mother was standing with nowhere to sit, in that could I pay for my 1 in cartridge of ink so I could get her to the car. The manager, Tholoqi (wears a black t-shirt)--the name I was given, was completely adamant that NO as there was a line which as I'm not blind I could see, hence why I was asking for a favour for an elderly person. I took not even 2 minutes to pay when after 15 minutes of standing, it was my turn. She couldn't be bothered, and I said to her that I hoped she or someone elderly in her family wouldn't need such a simple favour one day and be told no! She then practically shouts in-store that she prays it never happens to her! Absolutely disgusting behaviour from a 'manager' in front of staff and customers. IC, you need to do some work on who you employ to represent your company. Abhorrent, and I'll never set foot there again.