I have never in my life been treated like I was at the Blue Route Mall branch this morning. I arrived at the door of Incredible Connection at 09h30am and the Hayley Dodgers who I believe was the manager on duty monitoring the door blocked the entrance and refused to let myself and my husband in unless I could tell her what I wanted to buy. I advised her that I had called yesterday regarding a USB cable and that I had now come to buy it. She then wanted to know who I had spoken to and wanted that persons name. I informed her that I didn’t have their name. She then wanted to know what this cable was for, still not allowing us into the store. Her entire attitude and manner of speech was extremely rude. With clip board in hand and temperature thermometer (neither of which she used on us or took our details) and bossy attitude she screams across the shop to another staff member”where are the USB cables? Just point me in the right direction “. By now my husband is biting his tongue not to be rude to her. She is arrogant and overstepping her authority. Along with the one and only other customer in the store I paid for my purchase and left. Will I go back again? NEVER!