Incredible Connection is the worst company to deal with I have an issue with their services before I even recieved my goods then I had issues with my Samsung A20 after two months, they first refused to help me then they did help me and my phone took over the 21 working day mark to repair it and once it was done they gave me a phone half broken still and I refused to take it and I demanded a new device which I had to pay the difference for even though they caused me the inconvenience then still give me an issue on exchanging the new device after one day because the device is not what I wanted to begin with. I will never ever deal with them again.