This is the worst company I have come across. Last Saturday our oven broke, 1 year and 3 days after we bought it. Why an oven lasts only 12 months is beyond me but alas, it is out of the 12 month guarantee so we had to order a new part. The part was ordered with next day delivery so was expected to arrive on Tuesday given we ordered on the weekend. Tuesday came and went and no part. I contacted Indesit on Wednesday morning who said the part had been shipped, but was stuck at Hermes (another useless company in my opinion). I called Indesit again later in the day who said Hermes were having problems with their system but the part would be delivered on Thursday. Thursday morning there was still no progress on our delivery as per Hermes website, so again I called Indesit. Hedging my bets I re-ordered the part from Indesit customer service who said they would use DPD for next day delivery. I called again later in the day to ensure everything was on track and was assured my part would arrive on Friday. Friday morning has come and gone, so a follow up call was placed with Indesit to check on the progress of my delivery. It was at this point that I was told, sorry, we do not have that part in stock and cannot get it to you until next year. Quite what has changed from 16:30 on Thursday to 11:00 on Friday is beyond me. At no point from Saturday to Thursday evening was there any indication the part was out of stock. What they hell kind of stock management system are Indesit running? If I never have to deal with Indesit again in my life I will be a very happy man.