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Anonymous
Sharing my recent experience booking a flight to India via IndianEagle. We booked our tickets in May 2022 for travel at the end of Sept 2022 for a family of 4 traveling on AirIndia from EWR to HYD via Delhi. We bought tickets way in advance and were excited to buy the tickets at a reasonable price. Little did we know that we will be paying double of what we paid a few hours before our flight with a long layover. It all started with a call from IndianEagle the night before our flight when they told us that the AirIndia flight we were traveling on was delayed by 9hrs and we had a choice to get a full refund and book another flight. We were traveling for my father's 1 year Death Anniversary ceremony and had to be in India by a certain date. We were going to miss the ceremony if we took the delayed flight, so explained the situation to IndianEagle and chose to take the refund and asked for them to find another flight for the same day so we wouldn't miss the ceremony. IndianEagle found us a flight through Qatar Airways traveling from PHL to HYD via Doha which would take us at a decent time on the day of the Ceremony. We thought all went fine, though we paid extra was happy that we would not miss the ceremony. What came as a complete surprise was a few hours before the Qatarairways flight, we received a call again from IndianEagle that the Qatarairways flight was canceled. We were astonished and in a desperate situation since we had to leave that day otherwise will not be able to make it to the ceremony at all. Frantically with only a few hours left for us, we asked them to find alternate flights that will still let us fly the same day. They found us an itinerary on Qatarairways that was similar to the previously canceled itinerary but with an 8 hours layover in Doha and it was double the price of what we originally booked for. Being in a desperate situation, we went ahead and booked the flight. Upon further inquiry, found that there may have been some issue with the connecting flight from Doha to HYD so they canceled the entire itinerary. We had no choice but to rebook by shelling out double the money as it was important for us to be with family for the occasion. When we got to the airport we found that none of the Qatarairways flights were canceled and the connection flight was on time as well. We feel cheated by IndianEagle, we were taken advantage of our situation so they could make money out of us. We were at the gate in Doha watching the connection flight leave which we were originally scheduled to be on and there we were waiting for another 8 hrs to get to our final destination. Not only did we pay double the price but also missed half of the ceremony because of IndianEagle. When passengers cancel tickets IndianEagle charges a penalty. When airlines move or cancel how come they don't compensate the passengers? In this case, even with no cancellation from the airlines, we had to suffer. Would like an explanation of the situation. Fortunately, I'm in a situation where I can pay more money but think about families that cannot afford and have to deal with such situations. We feel IndianEagle has targeted us knowing our situation.
2 years ago
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