I had a very urgent and last-minute request to change my reservation. I got the opportunity to speak with Vivek from Indian Eagle who was god sent. He not only understood my issue quickly but acknowledged the urgency behind it and offered multiple solutions to help solve my query. He gathered the necessary team over the call to quickly work cross-functionally over having customers wait for email updates that can take a few hours. This peace of mind in the booking process was greatly appreciated and would not have been possible without Vivek's professional and humane mindset. Kudos to him and please keep up the good work.