Indus has always been a 5-star rating until recently. We had a problem with our bank account being hacked. I tried to contact the Indus rep who set up our trip but never heard a response - even after 3 phone calls and an email. When I finally did get hold of someone 10 days later, they informed me the Rep was out on an emergency. What Indus should have done was added to the voicemail the fact the person was unavailable and offer another name and extension to contact. There was no such message and therefore, I was left to believe my calls were being ignored. This caused a problem, which could have been resolved on day one, to be left hanging longer than needed.