This was my second trip through Indus. I can say the easy booking and follow up was great. I was a tad nervous however in not receiving and hotel confirmations vouchers for tours and cruise until three days before departure. Getting this two weeks in advance would lessen the anxiety. When my flight was cancelled a the end of the day you came through and were able to assist in new travel arranged quickly with some bonuses in a dinner tour. However initially when my flight was canceled and I am sitting at the airport in a panic your receptionist was not helpful. She advised me that my agent was on lunch break and that she was entitled to the full hour of her break. Which I agreed is the norm. But when there are cancellations and threats of loosing a whole trip or it chipping at your confidence on doing your first solo trip. It was not helpful . All in all it was amazing thank you