Industrial scripts have a very user unfriendly IT system so submitting a script for feedback took ages. After completing all stages of the process, I then waited the three weeks for my feed back. When I heard nothing, I had great difficulty getting in contact anyone - there are no phone numbers, and users are given the clear impression that everyone is far too busy to be in contact. I finally found an info email address, after which I got a prompt reply which asked to submit the final part of the process again, even though i did this first time around. I did this and then the process finally started to work. My script was responded to within the agreed time limit, and the quality of the feedback was simply excellent. The reviewer did a great job of focussing in on the scripts' s strengths and weaknesses, and fired me up to do another draft. Really grateful for the feedback, but equally frustrated by the submission process