Maybe 4.6 out of five... Timing - I received my coverage report on the 21st day. Due to the time difference where I live, I contacted information team and was told my report would be ready at 5pm on the 21 day. It arrived about twenty minutes late! Although I was fine with this, I did leave me a little concerned that my report was rushed through at the last minute. However, the quality of the notes set my mind at ease on this regard. Writers should not expect their report in 10 or so days, just because other users of the service have experienced a quick turnaround. Analysis - Completely fantastic. Clearly written by someone who knows the craft inside out and is very intelligent. My screenplay had won a contest and been graded as a highly accomplished piece of work elsewhere - the analyst identified many areas that were critically weak. I don't know how many times they read it but there were so many references to sections of the play/lines of dialogue that backed up his/her arguments. On this criteria, I was really blown away. Marketplace - This is one area I would have liked more feedback on. I knew my screenplay would require a low budget but I wasn't given any information on how marketable the play would be. I felt the comparable titles were spot on but I was left wondering if the analyst considered my work derivative. However, as there were critical areas of certain character development that needed to be address (and I hadn't weighed up) I am more than satisfied with element of the coverage service. Communication - there was an email error on my part when initially booking the service. I sent two emails using the form on the website and these were not replied to. As I was on the road for a month with little to no internet access, I was worried that my money was gone and I would have no way to contact anyone. However, when I returned and used the email address on my email from Paypal, the issue was immediately rectified. Overall - I cannot recommend this service more highly. I intend to use Industrial Scripts for a subsequent draft and for future projects that I work on. Don't hesitate - I got a great deal more than I expected.