I have to say I was a little dubious when purchasing a report from IS as it was my first time. I researched as much as i could about them and thought I would go for it. Having sent my payment I didn't get the emails they had said I would, the password they sent me didn't work for my account or for the submission of the script. I then found no help in the FAQ section so tried contacting them. Then things started to look up. An automatic email was returned to me with the correct submission details. I managed to reset my password so that I could access my account. I had also sent my script just before Christmas so was worried that the 21 days promised would not materialise, however, on the 21st day, just the other side of Christmas I received it. Then I was truly happy. The review was everything I wanted. It pointed out what I think I already new in most areas, but I had got to a point where I could not see a way forward. I now know what I need to progress it but with it being my first full screenplay it was more about the accomplishment for me. Thanks IS, I will definitely be back with more!