I've ordered two playmats from Inked before. The first one was great, but the second one had a problem with the aspect-ratio. I uploaded a custom picture at first, but there was a copyright issue with that one, so I uploaded a completely different custom picture. Uploading that second image doesn't have the cropping tool like they do for the usual method of uploading a custom image. So, I emailed staff to make sure my new image would be properly centered and cropped. They assured me it would be, but it was not this way when delivered. I'm still a happy customer; these people do good work. I just like my 2nd playmat way less than my 1st one, and I now know to be even pickier with my choices in the future.