Stephanie, I order ink toner for a 3115cn copier, all four. I never received a confirmation or tracking number, therefore I order from another supplier. Just looking at my bank statement I discovered I had be charged $204.00 with no info. I tracked it back to inktoner store. I was told the toner would be delivered a certain date. Without any information I did not know anything else about this transaction rather than looking and finding I had been debited for it which caused some minor problems. I'm now in the process of trying to get the charge credited back to my account. Still can't find any information on what is happening. This in all likelihood a isolated incident but I'm worried about getting my money back. The packaged was refused from Fed-Ex but this is little consolation as to what is going on. Therefore, I rate this service as poor. The supplier used was very prompt from the minute of the transaction with all kinds of tracking and billing information.