Product received was wrong and we did not receive all of the order. A return was issued and an RMA received. The customer service representative Maria was very rude and not helpful to us in assisting with the return. Her emails were rude and not clear and she was rude on the phone as well. We then spoke with another person after not being able to communicate with Maria and that person in customer service was also very rude and not helpful and told us they would be closing our account once this transaction was completed. This was our first and last time to try ink toner store.