Pump is fine but packing was very bad. It had an inner box that was pretty shreaded. There were 4 holes in the inner box. Two were taped up with clear packing tape. two were not. The Inline Tube outer box was rough also. Looks like an ear of the pump poked a hole through. Another hole almost through. Better packing on the inner box to prevent the pump from banging around would be good. The pump sat in a Fedex shipping place that was 20 miles from me for 3 days. I am satisfied with the pump but you need to review your packing methods. I will continue to buy from Inline Tube.