I cannot speak on behalf of all of the garages however avoid the one in Kettering! My car was booked in and it took them 10 days to fit the tyres it needed. When they phoned me to collect the car, I couldn’t on that day (as I was working in a different city) they tried to charge me for storage of the car! It was only suppose to take a day! 10 days to fit tyres and they’re trying to charge me for not collecting at their call?! Unfortunately, my car is a lease plan car and they book with this particular garage (because I never would!). I rang my mum in a panic to collect the car as they were going to charge me £100. My mum drove to the garage and they would not release the car to my mum - only me! They knew that I couldn’t get there. Today, I had an appointment at 8.30am. I arrived at the garage at 8.45am (which is evidently late - but traffic on the A14 held me back) and they cancelled my appointment and refused to do the MOT. Not even an alternative time was offered, 4 day wait at the earliest. The staff were lovely and so helpful, but Dave (who I believe is in charge) is so rude, expressionless and unprofessional. It is such a cold and intimidating environment and I HATE walking in there as a woman in my 20’s