Don’t trust them, they’ll lie about doing work. I took my car for a FULL service last Saturday. Dropped it off and got a text saying it was ready to collect 30 minutes later. I asked for paperwork of the service and was told it would be emailed to me. Got in my car and my service light was still on the dashboard. I called them when I got home and they offered to switch the light off on Monday. I don’t know much about cars but had a feeling that a full service shouldn’t take 30 minutes and that they’d likely taken more than £200 from me and not serviced my car at all. I waited the 48 hours to see if I would get the service paperwork.. nothing arrived in my inbox. The workers there clearly wanted an early finish on a Saturday and sent me away with an unserviced car, probably assuming I wouldn’t know any different! I wonder how many other people this must happen to as they were so nonchalant about it when picking my car up!
I’ve since called their complaints line and was told it’s been escalated to the area manager and it’s apparently now under investigation and I was told that I’ll have a call back within 48 hours. The person on the phone of the complaints line informed me that a full service would not have been possible in 30 minutes. It’s been over 48 hours and I still haven’t had a call back regarding my complaint. Avoid this garage at all costs. If you actually want the service you’ve paid for, don’t use these guys, they’ll rob your money and do absolutely nothing for it.
1 year ago
IN'n'OUT Autocentres =? has a
1.6
average rating
from
22
reviews
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