Extremely Disappointing Experience at In-n-out AutoCentres Kettering I am compelled to share my recent, highly unsatisfactory experience at your In-n-out AutoCentres branch in Kettering. My visit on December 28, 2023, for a 4-wheel alignment for my Kia Sportage turned out to be a complete disappointment, and I feel it is crucial to make potential customers aware of the issues I encountered. Initially, I was told that the alignment would take around an hour, but I was called back after only 30 minutes, claiming the work was finished. Shockingly, upon inspecting my vehicle, It was clear that the apparent rear camber problem had not been resolved. I began to question whether any work had been done on my car at all. Upon seeking clarification from the manager, I was shocked when he confidently assured me that both front and rear wheels were aligned. However, I request him to inspect the vehicle himself to verify the alignment, which the manager carelessly delegated to an operative. A prolonged discussion took place with the Manager and the operative and it was revealed that the rear alignment had been entirely overlooked. The manager, while apologizing for the mistake, offered to rebook the appointment. Due to my dwindling confidence in the garage's competence, I reluctantly paid £50 for the front alignment and left. To make matters worse, upon driving home, I noticed that the steering wheel remained off-centre. In an attempt to rectify the situation, I sought a 4-wheel alignment from Kwik Fit, which uncovered that the front alignment either had not been done or was executed incorrectly. The technician at Kwik Fit expressed surprise at the lack of a printout from In-n-out Auto's. Equipped with this damning information, I returned to your Kettering branch on January 2, 2024, and presented the Kwik Fit alignment report to the manager. Regrettably, he could not explain the discrepancies in wheel aliment and blamed printer issues during my initial visit for not giving me proof of work carried out. Despite my immediate request for a printout for proof that a wheel aliment had taken place, he cited ongoing printer problems as an excuse. This entire experience has left me questioning the integrity of your establishment. The lack of attention to detail, failure to provide a printout, and the inability to produce proof of work are all red flags. I am yet to receive a full refund. If I not possessed some knowledge of auto maintenance, I might have unwittingly paid in full. I sincerely hope that my ordeal is not indicative of common practices within your centres. It is my expectation that you address these concerns promptly to salvage the reputation of your services.