Dear In n Out team, I am writing to bring to your attention an experience I had with your customer service team and Manager Louise. I encountered some challenges while inquiring about my pre-booked MOT and Interim Service this morning. Firstly, I contacted the In and Out office to confirm my booking as the payment had been made from my bank account. Unfortunately, I did not receive an email confirmation with the booking details due to an error with the email address on the system. Secondly, when I was asked about the branch for my appointment, I mentioned that I was unsure but remembered it being the one closest to Windsor. Start with B... The representative I spoke with did not attempt to assist me in finding the nearest branch to Windsor. I had called specifically because I had not received an email confirmation after 6 hours and needed assistance. The representative and the Customer Service Manager, Louise, did not seem to address my concerns fully and appeared visibly perturbed and annoyed. I had expected a higher level of customer service given that I had paid for a service. Unfortunately, this experience was time-consuming and left me feeling somewhat intimidated during our phone conversation. I was disappointed with the level of service received and would rate the customer service manager's approach as 0 stars. As she works in customer service, I believe it is essential for her to understand customer satisfaction and how it influences the overall experience. Finally, due to the unsatisfactory customer service experience, I cancelled my appointment with In n Out. I sincerely hope that in the future, the management team will take proactive measures to address negative feedback and ensure that customers feel valued and respected. I believe it is crucial for customer satisfaction and retention. Also, please note that time is money. Hopefully, Mr @Jon Morgan will take some action. Thank you for your attention to this matter. Unhappy customer