Hi, I went through the CPR training last year. It was in March, right as the COVID shut down was happening. The instructor made appropriate accommodations to keep everyone safe. I did not recieve my card adn remembered I needed it for work. I called and talked with Christina today and she was so nice and efficient and knew exactly what to do, stayed on the line while I got access and made sure my needs were met. Very nice person. Great to have someone like her with great customer service skills, especially since it can be a frustrating time. thank you! Mary G