The instructor was very thorough and was clearly very passionate about her job which was nice. I am giving 4 stars because going into this course I did not realize the class would be combined healthcare workers with the general public. I have not seen this done in other BLS renewals I have done in the past. I think it really made things drag on because the info had to be "dumbed down" for the non healthcare workers. For us needing a renewal, the course took 4.5 hrs from beginning to end, probably the longest time I have ever spent to get a renewal. I am not sure if I signed up for the wrong course type, but either way it felt like it took forever to get done. While I am happy to see the public getting certified, I do not want to take another combined class in the future. Again the content was good and was a good refresher for me. Price is fair and there is a lot of availability to take classes. At the end I am happy I got my card.