The individual tutors were very good and Inspirica handled a last minute tutor switch very well. However, when I requested some late summer review (I emailed in early July for late August), I was assured it could be scheduled and I should set up office practice tests. The website was not working, and I could not reach anyone by phone. I heard nothing for several weeks, but I was contacted by a new person and told that the Newton office had closed (although I had scheduled two practices tests there). Then, eventually I was told that no tutors were available due to high demand. I understand the demand, but 8 weeks in advance should have been enough time to schedule 2-3 review sessions and, at the very least, I should have been notified that the Newton Centre office was closing. It was very sloppy and unfortunately, I was not able to get my daughter tutoring with another group so late in the game. Going forward, I would not plan to use Inspirica again.