I ordered groceries about 12 pm. The shopper was replacing things nowhere similar to what I had ordered. She wasn’t buying anything on my list. She wouldn’t answer my messages, instead putting things in my cart that I did not want. She skipped over about 5 items. I complained and they took her off and put on something else. To be delivered by 4 pm. A little after 4 he starts shopping. Expect at 5:30. 5:45, with two items left, he cancels. Rescheduled for 7:30 pm. This is 7 1/2 hours we’ve been waiting for groceries. Most of which were for my 7 year old dinner and lunch for the next few weeks. I call customer service. Best they can do is refund me in 5-10 days. Great. So now they took my money and I can’t buy groceries for 5-10 days. After an hour they offer me free delivery charge off my next order. NEXT ORDER????? Are they out of their minds. Besides, what’s the compensation? $7-12???? Back to DoorDash with wonderful shoppers, wonderful customer service, wonderful experience every time. I only tried instacart because I wanted a certain store. Good bye instacart app.